Azim Social app icon Azim Social

Support

Help with Azim Social — getting in touch, disconnecting, deleting your data, and fixing the things that most often go wrong.

Azim Social app icon

Email Azim Social

[email protected]

A real person reads this. Expect a reply within 2 business days; data-deletion requests are completed within 7 days and confirmed by email.

Disconnect TikTok, YouTube or Instagram

You can revoke Azim Social's access at any time. Either route works and takes effect immediately.

  1. A

    From TikTok

    Open TikTok and go to Profile → Settings and privacy → Security and permissions → Manage third-party apps, then remove Azim Social. TikTok invalidates the access token on the spot.

  2. B

    From Azim Social

    Sign in, open the console's Connections page, and click Disconnect next to the platform. The stored tokens are deleted right away. You can also remove Azim Social from your Google Account's third-party connections (YouTube) or from Instagram's Settings → Apps and websites, which notifies us to delete your Instagram credentials immediately. Instagram data-deletion requests get a confirmation code you can check at /data-deletion/status.

Delete your data

Revoking access stops Azim Social from making further calls, but if you also want the stored records erased, ask and it is done.

  1. 1

    Email us

    Send a message to [email protected] from any address, telling us the TikTok display name you connected.

  2. 2

    We erase everything

    Account record, tokens, queued videos and captions, cached metrics, and webhook events — all removed within 7 days.

  3. 3

    You get confirmation

    We reply by email once the deletion is complete.

Troubleshooting

A scheduled post failed

Open the queue — the failed post shows the reason TikTok returned. The usual causes are a video that does not meet TikTok's format or length requirements, an authorization that expired or was revoked, or a TikTok rate limit. Reconnecting your account resolves the authorization case.

A panel says a permission is missing

That scope was not granted during login. Log out, log in again, and approve the permission on TikTok's consent screen.

Login sends me back with an error

This usually means the authorization was cancelled or timed out. Start the login again from the Azim Social home page. If it keeps happening, email us with the time it occurred and we will check the logs.

My metrics look out of date

Public counts are cached and refreshed when you open the console. TikTok also updates some metrics on its own delay, so very recent posts may lag for a while.

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